Effective Date: 01 February 2022
This Docquity Privacy and Data Protection Policy applies to the collection, storage, processing, transfer, and use of Personal Data concerning its customers, including outsourcing and other services clients, business partners, employees, former employees, and applicants for employment, (“covered individuals”) except where any contract with a covered individual defines different requirements.
Personal Data may be collected from covered individuals/ users through a variety of means, including, for example, through websites, Mobile Applications, other ordering channels, and service or employment processes.
This Privacy and Data Protection Policy aims to facilitate “Privacy-by-Design” principles in the engineering and implementation of systems and processes by Docquity. Therefore, among other things it is intended to govern customer and employee data protection policies, and to influence system implementation standards; rulebooks; business processes; applications; web, product, and service developments; and technology roadmaps.
“Materials” means images and content, including, but not limited to, text, pages, software, graphics, data, messages, Services, any other information, and any other Site content owned, operated, licensed, or controlled by Docquity.
“Purpose” means the purpose of the Site and our Materials, which is to provide our Users with a platform for medical education and knowledge sharing.
“Services” means all platform services and applications (including but not limited to (i) “DocTalks”, a library of short video lectures from medical experts; (ii) live & interactive webinars by key opinion leaders discussing specialised medical topics; (iii) access to international medical journals; (iv) medical events calendar; (v) access to HIPPA compliant chat platform; (vi) summarised medical articles; (vii) provision to earn accredited “ SKP ” / Continued Professional Development (“ CPD ”) / Continued Medical Education (“ CME ”) credits from leading medical associations and institutions; (viii) provision of storing certifications on a virtual wallet on the Site; (ix) provision to receive drug samples from top pharmaceutical companies for trial; (ix) journals and guidelines; (x) access to clinical case discussions, medical insights and polls; (xii) specialised channels) that are accessible through the Site (including the publicly available portions of the Site).
“User” means any individual who has registered with the Site (and agreed to the terms of this Agreement) to utilise the Site and access the Materials for the Purpose.
“Visitor” means visitors to the Site who visit the publicly available portions of the Site, who are not registered Users.
By using the Services, you consent to your personal information being stored and otherwise processed as described in this policy.
We collect personal information that you provide us directly, from third party sources, and automatically when you use the Services as follows:
When you register a Docquity account, we require you to provide certain personal information that varies depending on whether we have already created a professional profile for you, as described in the “Docquity User Accounts” section below. If you already have a profile, we ask that you verify the information, and if you do not we ask that you provide us some of the information typically included in a Docquity profile. All Docquity users must provide their email address, and healthcare professionals are required to provide certain information about their education, such as school attended, year of graduation, and specialty.
Registering Docquity users also have the option to provide additional information to include in their profile, including subspecialty, clinical and professional interests, languages spoken at the office, profile photo, medical group, hospital affiliations, internship, residency program, fellowships, employment history, speaking engagements, publications, userships and board certifications. You may choose to update or supplement the information you have provided us at any time as described in the “Updating Your Account Information” section below.
To enhance the accuracy and integrity of the Docquity network, we may require registering users to verify their identity and credentials, which verification may require them to answer identity verification questions and/or provide us a professional email address, a copy of their professional license, medical ID or other relevant documentation. While we take steps to verify that Docquity users are actually the healthcare providers they claim to be, we make no guarantee as to any User’s identity, professional credentials or licensure status.
We collect content and information that you submit to the Service (and information about you may be provided by other Docquity users), including comments, searches, contacts, schedule details, your resume, survey responses, contest entries, and creative submissions.
When you communicate with us, such as when you contact User Support or respond to a feedback survey, and when you use the Service to communicate with others, we collect details about your communications.
The use of these technologies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of our content, including ads, and saving your preferences. For information about how you can manage your cookie preferences, refer to the “Choices Regarding Personal Information” section, below.
We do not collect precise location information unless you elect to enable location services on your device, but we do receive information about your general location at a city or zip code level through your computer’s IP address and your mobile device.
We collect information from third party sources, including government agencies, publicly available databases, professional associations, publications, employers, our business partners, service providers, customers, and other Docquity users, some of which we may add to your professional profile as described in the “Docquity User Accounts” section, below. We also may obtain email addresses that we use to promote the Service to users and potential users, and prescribing and claims data that we may use to personalize content, including advertising.
We use the personal information we collect for the following business and commercial purposes:
We use the personal information we collect to provide, operate, support, and improve the Services, including through the development of new tools and features.
We use information about you to create and update your professional profile, to create and maintain your Docquity user account if you choose to register, and to support and respond to your inquiries and requests.
We use your information to communicate with you about the Service. These communications may contain information about your professional connections, professional opportunities, conferences and other events, relevant editorial content, and marketing about products and services of Docquity and our customers. These communications may be sent through a variety of channels, including on-site or in-app notifications and email. We also use your information to process, store, and transmit your communications through the Services.
We use your information to personalize the Services including content, marketing messages, and advertising served to you on our sites and third party sites, and to generally enhance your Docquity experience. For example, we tailor your newsfeed to focus on content relevant to your practice, specialty and inferred interests based on your profile and how you engage with the Services. We use your information to target (and measure the performance of) advertising and other content sponsored by third parties, including pharmaceutical companies promoting their products and therapies, and hospitals promoting their services. For example, if you are an oncologist or have demonstrated an interest in oncology content, you may see advertisements targeted to oncologists or oncology-interested users. Advertising will be identified as an “Advertisement,” “Sponsored,” “Promoted” or some similar designation indicating that the content is promotional and has been selected by the third-party sponsor.
We also use your information to detect, investigate, and prevent fraudulent, harmful, unauthorized, unethical or illegal activities to protect the rights, safety and property of Docquity, our users and others, including through the enforcement of the Docquity Terms of Service, in connection with legal proceedings, including arbitration, and to comply with our legal obligations. Also, we may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
In connection with the activities described above, we may share personal information with third parties as follows:
We may share your public profile information with trusted business partners that we work with to provide services to you and others. These services increase the visibility of our users and their employers in the healthcare market, thereby increasing their business and professional opportunities.
As part of our mission to understand and support the medical profession, we may share your information with research institutions that perform research related to their respective missions. We require these institutions to agree that they will only use and share the data as needed for the approved research purpose and that any resulting research output be aggregated and anonymized so that it cannot be linked back to any individual. We may publish or allow others to publish insights learned from such research activities.
We may share your personal information with third parties that help us provide the Services and operate our business, including in the areas of website and database hosting and maintenance, information security, fraud detection and prevention, email management, data analytics, marketing, advertising, User support, and identity and professional credential verification.
We provide our commercial clients, including hospitals, pharmaceutical, and life science companies, with profile search and messaging tools as part of our talent and marketing services businesses. They use these tools to select users that may be interested in their information and opportunities, including in the areas of events, clinical trials, innovative therapies, and other clinical solutions, and we communicate their messages to the selected Docquity users on their behalf. We also provide our commercial clients with User information in connection with our audience development and performance reporting for their advertising and other sponsored content programs delivered through the Service. When you engage with sponsored content, we may share with the sponsor and its agency limited information from your Docquity profile such as your name, specialty, and zip code, along with details about the engagement such as whether you viewed and or interacted with an advertisement. Prior to sharing this information, we require the recipients to agree to limit their use to the authorized purpose. We do not share your Private Profile Information or any personal contact information with our commercial clients without your consent.
As part of our Services, we may share your personal information with Continuing Medical Education (CME) and Professional Development (CPD) providers who provide and/or certify CME and CPD activities that we offer through the Service, for the purpose of processing CME or CPD activities in which you choose to participate, and as required for their accreditation compliance and record keeping purposes. We may forward to you emails from these organizations in connection with your participation in the applicable activities, including to send you CME/CPD credit certificates you have earned.
We may share your personal information in connection with a business transaction (or potential transaction) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Docquity or our corporate affiliates (including, in connection with a bankruptcy or similar proceedings).
We may access, preserve, and share your information with third parties, as required or permitted by applicable law, if we believe it is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us, which may involve disclosure to law enforcement, courts, or governmental authorities. Also, if you provide us information about an adverse event relating to a pharmaceutical product or medical device, we may be required to report this information along with your contact information to the manufacturer so it can comply with legally required reporting obligations.
We may access, preserve, and share your information if we determine it is reasonably necessary or appropriate to investigate, prevent or take action regarding suspected fraudulent, harmful, unethical or illegal activities, or any violation of our Terms of Service or to protect and defend the legal rights, safety, and property of Docquity, our employees, agents and contractors (including to enforce our agreements) or in connection with any safety or security concerns, including the personal safety of our users and the public.
We also may share your personal information with a third party in a manner not addressed by this policy with your consent.
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For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Our Services may contain links to third-party sites. Any access to and use of such linked sites is not governed by this policy, but instead is governed by the privacy policies of those third party sites, which we encourage you to read. We are not responsible for the information practices of such third party sites.
We implement technical and organizational measures designed to protect the security of your personal information. However, no security measure can guarantee security and that data will not be accessed, disclosed, altered, or destroyed by a breach of our safeguards. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a complex password that nobody else knows or can easily guess, and keeping your log-in credentials private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
If you have registered a Docquity account, you may review and update certain personal information through your account settings. If you prefer to submit an update request to us directly, or if you do not have a Docquity account but would like us to modify or remove your public profile, or if you wish to close your account, please contact us at email@example.com .
You may opt-out of receiving marketing emails from Docquity at any time by opting out via the link the email footer, adjusting your account settings or sending an opt-out request to firstname.lastname@example.org .
Please be aware that you cannot opt-out of receiving services messages from us including security and legal notices.
If you would prefer not to accept cookies, visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. Most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Note that rejecting cookies will not prevent device identification and related data collection from occurring. Also, if you choose to reject cookies, your access to some functionality and areas of the Service may be restricted. For additional information about cookies visit www.allaboutcookies.org.
As described above, we allow certain third party partners to place tracking technologies on the Service for the purpose of delivering interest-based advertising to you on third party sites. You can opt-out of certain third party interest-based advertising services we may use by visiting the following links: for Google: Google Marketing Platform opt-out page; For Twitter: Twitter’s Privacy Controls for Personalized Ads; For Facebook: Facebook Ad Preferences; and for LinkedIn: LinkedIn General Advertising Preferences.
We may use Google Analytics to recognize you and link the devices you use when you visit the Service on your browser or mobile device. Google Analytics allows us to better understand how our users interact with the Service and to tailor our content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses information from sites or apps that use our services” currently located at www.google.com/policies/privacy/partners. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout.
If you consent to receive push notifications, you may withdraw your consent at any time by adjusting the appropriate operating system settings on your mobile device.
If you have any questions about this policy or Docquity’s practices in relation to information collection, use and disclosure, you may reach us at any time by emailing to email@example.comfirstname.lastname@example.org.
We will use all reasonable efforts to respond promptly to requests, questions or concerns You may have regarding our use of personal information about You. Except where required by law, Docquity cannot ensure a response to questions or comments regarding topics unrelated to this policy or Docquity’s practices in relation to information collection, use and disclosure.