Effective Date: 01 February 2022
This privacy policy describes how DOCQUITY HOLDINGS PTE. LTD. (UEN: 201703503D), a company incorporated in Singapore with its registered office at 150 Beach Road, #35-28, The Gateway West, Singapore 189720, its subsidiaries, affiliates and related corporations (“Docquity,” “we,” “us,” or “our”) collects, uses, shares, and otherwise handles personal information about individuals (“you” and/or “your”) who visit and use our website located at www.docquity.com, all affiliated websites (including the Docquity Mobile App), APIs and any other applications published by us or our affiliates (“Sites”) for access to or use of the Site owned and operated by us, our predecessors or successors in interest, or our affiliates, and any related products, features, and the Services.
This Docquity Privacy and Data Protection Policy applies to the collection, storage, processing, transfer, and use of Personal Data concerning its customers, including outsourcing and other services clients, business partners, employees, former employees, and applicants for employment, (“covered individuals”) except where any contract with a covered individual defines different requirements.
Personal Data may be collected from covered individuals/ users through a variety of means, including, for example, through websites, Mobile Applications, other ordering channels, and service or employment processes.
This Privacy and Data Protection Policy aims to facilitate “Privacy-by-Design” principles in the engineering and implementation of systems and processes by Docquity. Therefore, among other things it is intended to govern customer and employee data protection policies, and to influence system implementation standards; rulebooks; business processes; applications; web, product, and service developments; and technology roadmaps.
In this privacy policy, unless the context otherwise requires, the following terms shall have the respective meanings corresponding to them:
“Materials” means images and content, including, but not limited to, text, pages, software, graphics, data, messages, Services, any other information, and any other Site content owned, operated, licensed, or controlled by Docquity.
“Purpose” means the purpose of the Site and our Materials, which is to provide our Users with a platform for medical education and knowledge sharing.
“Services” means all platform services and applications (including but not limited to (i) “DocTalks”, a library of short video lectures from medical experts; (ii) live & interactive webinars by key opinion leaders discussing specialised medical topics; (iii) access to international medical journals; (iv) medical events calendar; (v) access to HIPPA compliant chat platform; (vi) summarised medical articles; (vii) provision to earn accredited “ SKP ” / Continued Professional Development (“ CPD ”) / Continued Medical Education (“ CME ”) credits from leading medical associations and institutions; (viii) provision of storing certifications on a virtual wallet on the Site; (ix) provision to receive drug samples from top pharmaceutical companies for trial; (ix) journals and guidelines; (x) access to clinical case discussions, medical insights and polls; (xii) specialised channels) that are accessible through the Site (including the publicly available portions of the Site).
“User” means any individual who has registered with the Site (and agreed to the terms of this Agreement) to utilise the Site and access the Materials for the Purpose.
“Visitor” means visitors to the Site who visit the publicly available portions of the Site, who are not registered Users.
By using the Services, whether as a User or an Visitor, you acknowledge that you have read this privacy policy, and consent to the handling of your personal information as described in this policy, which we may update from time to time as described in the “Changes to this Privacy Policy” section, below.
By using the Services, you consent to your personal information being stored and otherwise processed as described in this policy.
We collect personal information that you provide us directly, from third party sources, and automatically when you use the Services as follows:
When you register a Docquity account, we require you to provide certain personal information that varies depending on whether we have already created a professional profile for you, as described in the “Docquity User Accounts” section below. If you already have a profile, we ask that you verify the information, and if you do not we ask that you provide us some of the information typically included in a Docquity profile. All Docquity users must provide their email address, and healthcare professionals are required to provide certain information about their education, such as school attended, year of graduation, and specialty.
Registering Docquity users also have the option to provide additional information to include in their profile, including subspecialty, clinical and professional interests, languages spoken at the office, profile photo, medical group, hospital affiliations, internship, residency program, fellowships, employment history, speaking engagements, publications, userships and board certifications. You may choose to update or supplement the information you have provided us at any time as described in the “Updating Your Account Information” section below.
To enhance the accuracy and integrity of the Docquity network, we may require registering users to verify their identity and credentials, which verification may require them to answer identity verification questions and/or provide us a professional email address, a copy of their professional license, medical ID or other relevant documentation. While we take steps to verify that Docquity users are actually the healthcare providers they claim to be, we make no guarantee as to any User’s identity, professional credentials or licensure status.
We collect content and information that you submit to the Service (and information about you may be provided by other Docquity users), including comments, searches, contacts, schedule details, your resume, survey responses, contest entries, and creative submissions.
When you communicate with us, such as when you contact User Support or respond to a feedback survey, and when you use the Service to communicate with others, we collect details about your communications.
In addition to the personal information you provide to us directly, we collect a variety of personal information automatically when you use the Services through the use of cookies and similar technologies (e.g., pixels, web beacons and device identifiers), which we refer to as “Log Data” as further described in the "Cookies and Similar Technologies" section below. Log Data includes activity information such as the date and time that you access one of our sites or apps, and whether you view, click or otherwise interact with content, including articles, links, advertisements promoting the products and services of Docquity or our customers, open or click a link in one of our emails, conduct a search on one of our websites, share an article displayed in your newsfeed, or send, receive, or engage with a message sent through the Service. We collect device information including your IP address (which is a unique numerical address that identifies your device when you access the Internet), your browser and device type and model, operating system, your ISP and mobile carrier, your advertising ID (which is a unique, user-resettable identification number associated with a mobile device), other unique identifiers associated with your computer or mobile device, and the sites you visit before and after you visit one of our sites.
The use of these technologies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of our content, including ads, and saving your preferences. For information about how you can manage your cookie preferences, refer to the “Choices Regarding Personal Information” section, below.
We do not collect precise location information unless you elect to enable location services on your device, but we do receive information about your general location at a city or zip code level through your computer’s IP address and your mobile device.
We collect information from third party sources, including government agencies, publicly available databases, professional associations, publications, employers, our business partners, service providers, customers, and other Docquity users, some of which we may add to your professional profile as described in the “Docquity User Accounts” section, below. We also may obtain email addresses that we use to promote the Service to users and potential users, and prescribing and claims data that we may use to personalize content, including advertising.
We use the personal information we collect for the following business and commercial purposes:
We use the personal information we collect to provide, operate, support, and improve the Services, including through the development of new tools and features.
We use information about you to create and update your professional profile, to create and maintain your Docquity user account if you choose to register, and to support and respond to your inquiries and requests.
We use your information to communicate with you about the Service. These communications may contain information about your professional connections, professional opportunities, conferences and other events, relevant editorial content, and marketing about products and services of Docquity and our customers. These communications may be sent through a variety of channels, including on-site or in-app notifications and email. We also use your information to process, store, and transmit your communications through the Services.
We use your information to personalize the Services including content, marketing messages, and advertising served to you on our sites and third party sites, and to generally enhance your Docquity experience. For example, we tailor your newsfeed to focus on content relevant to your practice, specialty and inferred interests based on your profile and how you engage with the Services. We use your information to target (and measure the performance of) advertising and other content sponsored by third parties, including pharmaceutical companies promoting their products and therapies, and hospitals promoting their services. For example, if you are an oncologist or have demonstrated an interest in oncology content, you may see advertisements targeted to oncologists or oncology-interested users. Advertising will be identified as an “Advertisement,” “Sponsored,” “Promoted” or some similar designation indicating that the content is promotional and has been selected by the third-party sponsor.
We also use your information to detect, investigate, and prevent fraudulent, harmful, unauthorized, unethical or illegal activities to protect the rights, safety and property of Docquity, our users and others, including through the enforcement of the Docquity Terms of Service, in connection with legal proceedings, including arbitration, and to comply with our legal obligations. Also, we may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
In connection with the activities described above, we may share personal information with third parties as follows:
We may share your public profile information with trusted business partners that we work with to provide services to you and others. These services increase the visibility of our users and their employers in the healthcare market, thereby increasing their business and professional opportunities.
As part of our mission to understand and support the medical profession, we may share your information with research institutions that perform research related to their respective missions. We require these institutions to agree that they will only use and share the data as needed for the approved research purpose and that any resulting research output be aggregated and anonymized so that it cannot be linked back to any individual. We may publish or allow others to publish insights learned from such research activities.
We may share your personal information with third parties that help us provide the Services and operate our business, including in the areas of website and database hosting and maintenance, information security, fraud detection and prevention, email management, data analytics, marketing, advertising, User support, and identity and professional credential verification.
We provide our commercial clients, including hospitals, pharmaceutical, and life science companies, with profile search and messaging tools as part of our talent and marketing services businesses. They use these tools to select users that may be interested in their information and opportunities, including in the areas of events, clinical trials, innovative therapies, and other clinical solutions, and we communicate their messages to the selected Docquity users on their behalf. We also provide our commercial clients with User information in connection with our audience development and performance reporting for their advertising and other sponsored content programs delivered through the Service. When you engage with sponsored content, we may share with the sponsor and its agency limited information from your Docquity profile such as your name, specialty, and zip code, along with details about the engagement such as whether you viewed and or interacted with an advertisement. Prior to sharing this information, we require the recipients to agree to limit their use to the authorized purpose. We do not share your Private Profile Information or any personal contact information with our commercial clients without your consent.
As part of our Services, we may share your personal information with Continuing Medical Education (CME) and Professional Development (CPD) providers who provide and/or certify CME and CPD activities that we offer through the Service, for the purpose of processing CME or CPD activities in which you choose to participate, and as required for their accreditation compliance and record keeping purposes. We may forward to you emails from these organizations in connection with your participation in the applicable activities, including to send you CME/CPD credit certificates you have earned.
We work with third party partners to serve advertising for us on third party sites and to evaluate the effectiveness of our advertising. These third parties use cookies and similar technologies to collect information about your use of the Service and other sites and online services over time, including certain Log Data described above, so they can display our ads to you on other sites and apps.
We may share your personal information in connection with a business transaction (or potential transaction) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Docquity or our corporate affiliates (including, in connection with a bankruptcy or similar proceedings).
We may share personal information with our corporate affiliates for use consistent with this privacy policy.
We may access, preserve, and share your information with third parties, as required or permitted by applicable law, if we believe it is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us, which may involve disclosure to law enforcement, courts, or governmental authorities. Also, if you provide us information about an adverse event relating to a pharmaceutical product or medical device, we may be required to report this information along with your contact information to the manufacturer so it can comply with legally required reporting obligations.
We may access, preserve, and share your information if we determine it is reasonably necessary or appropriate to investigate, prevent or take action regarding suspected fraudulent, harmful, unethical or illegal activities, or any violation of our Terms of Service or to protect and defend the legal rights, safety, and property of Docquity, our employees, agents and contractors (including to enforce our agreements) or in connection with any safety or security concerns, including the personal safety of our users and the public.
We also may share your personal information with a third party in a manner not addressed by this policy with your consent.
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
The following types of cookies may be used when you visit the Site:
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Our Services may contain links to third-party sites. Any access to and use of such linked sites is not governed by this policy, but instead is governed by the privacy policies of those third party sites, which we encourage you to read. We are not responsible for the information practices of such third party sites.
We implement technical and organizational measures designed to protect the security of your personal information. However, no security measure can guarantee security and that data will not be accessed, disclosed, altered, or destroyed by a breach of our safeguards. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a complex password that nobody else knows or can easily guess, and keeping your log-in credentials private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We will retain your personal information for at least the period reasonably necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. If we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data previously collected and/or aggregate or anonymize your personal information.
If you have registered a Docquity account, you may review and update certain personal information through your account settings. If you prefer to submit an update request to us directly, or if you do not have a Docquity account but would like us to modify or remove your public profile, or if you wish to close your account, please contact us at dpo@docquity.com .
You may opt-out of receiving marketing emails from Docquity at any time by opting out via the link the email footer, adjusting your account settings or sending an opt-out request to support@docquity.com .
Please be aware that you cannot opt-out of receiving services messages from us including security and legal notices.
If you would prefer not to accept cookies, visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. Most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Note that rejecting cookies will not prevent device identification and related data collection from occurring. Also, if you choose to reject cookies, your access to some functionality and areas of the Service may be restricted. For additional information about cookies visit www.allaboutcookies.org.
As described above, we allow certain third party partners to place tracking technologies on the Service for the purpose of delivering interest-based advertising to you on third party sites. You can opt-out of certain third party interest-based advertising services we may use by visiting the following links: for Google: Google Marketing Platform opt-out page; For Twitter: Twitter’s Privacy Controls for Personalized Ads; For Facebook: Facebook Ad Preferences; and for LinkedIn: LinkedIn General Advertising Preferences.
We may use Google Analytics to recognize you and link the devices you use when you visit the Service on your browser or mobile device. Google Analytics allows us to better understand how our users interact with the Service and to tailor our content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses information from sites or apps that use our services” currently located at www.google.com/policies/privacy/partners. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout.
If you consent to receive push notifications, you may withdraw your consent at any time by adjusting the appropriate operating system settings on your mobile device.
We reserve the right to modify this privacy policy at any time and in our sole discretion. When we make a change, we will update the “Effective Date” and post the updated policy on or through the Service. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as by e-mail (if you have an account where we have your contact information) or another manner through the Service. Any modifications to this privacy policy will be effective upon posting or as otherwise indicated at the time of posting. In all cases, by continuing to use the Service after posting of the updated policy, you are consenting to the changes. If you object to any changes, you may close your account by contacting dpo@docquity.com.
If you have any questions about this policy or Docquity’s practices in relation to information collection, use and disclosure, you may reach us at any time by emailing to support@docquity.com/dpo@docquity.com.
We will use all reasonable efforts to respond promptly to requests, questions or concerns You may have regarding our use of personal information about You. Except where required by law, Docquity cannot ensure a response to questions or comments regarding topics unrelated to this policy or Docquity’s practices in relation to information collection, use and disclosure.
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